At Knot 7™, each order is processed with care to ensure quality and authenticity. Please read our Cancellation & Refund Policy carefully before placing an order.
Order Cancellation
- Orders may be cancelled only before dispatch.
- Once an order has been dispatched from our facility, cancellation requests will not be accepted.
- To request a cancellation before dispatch, customers must contact us immediately after placing the order.
No Refund After Dispatch
- No refunds will be issued once the order has been dispatched, under any circumstances.
- This includes, but is not limited to:
- Change of mind
- Personal preference
- Delay caused by courier partners
- Incorrect address provided by the customer
Damaged or Incorrect Products
We take packaging and quality checks seriously. However, if you receive:
- A damaged product, or
- An incorrect item
You must notify us within 24 hours of delivery with:
- Clear photos or videos of the package and product
- Order ID and registered contact details
After verification, we may offer a replacement at our discretion.
Refunds will not be provided in such cases.
Non-Returnable Items
Due to the nature of perfumes and personal care products:
-
All products sold on Knot 7™ are non-returnable once delivered.
Contact Us
For cancellation requests or support, please contact us
